List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Identify client information requirements | 1.1 Greet clients and establish any special client circumstances using communication suited to the particular client. 1.2 Obtain information from transport industry clients about the loads to be moved, the intended origins and destination, vehicles and routes. 1.3 Manage communication difficulties or refer for assistance. |
2. Provide detailed compliance information to clients | 2.1 Explain types of configurations and load requirements in relation to the loads being moved. 2.2 Detail conditions and restrictions for configurations, loads and dimensions in relation to the proposed loads and routes. 2.3 Provide information on any requirements for inspections, permits and notices in accordance with regulations of road traffic authorities. 2.4 Provide information in a form that suits the purpose and circumstances of the enquiry. |
3. Confirm client understanding | 3.1 Obtain confirmation that the client has received sufficient information to ensure compliance when determining vehicle configurations for particular loads. 3.2 Confirm client knowledge of inspection and permit requirements in relation to the loads being moved. 3.3 Maintain confidentiality. |
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
building rapport
eliciting requirements
providing and explaining information
clarifying and confirming understanding
choosing the form, content and amount of information to meet enquirer’s needs and ensure compliance
maintaining up-to-date knowledge of compliance requirements
reading and understanding complex legislation and regulations
interpreting guidelines and design rules
dealing with difficult situations
accessing up-to-date information
providing accurate compliance information on at least three actual or simulated occasions for three different situations including dealing with at least one difficult client and one complex information request
adhering to legal, ethical and organisational requirements relating to the provision of compliance information
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
types of vehicle configurations
conditions and restrictions on configurations, dimensions, loads and network access
requirements for inspections and permits
conditions for Performance Based Standards (PBS) assessed vehicles
client service standards
public sector legislation and codes of practice particularly those dealing with privacy, diversity, environmental and work health and safety requirements
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.